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Shopping Guide

Membership 1

Benefits of creating an account

NEWS AND EXCLUSIVE OFFERS!

Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

ORDER HISTORY

Receive important information about your order. You can even track it up to the minute it arrives.

FASTER CHECKOUT

Save your billing and shipping information to make it easier to buy your favorite gear.

JOIN MEMBER BENEFIT

1. $1 CELEBRATION REWARD POINT
2. $5 DISCOUNT COUPON
3. FREE SHIPPING COUPON
4. 1% REWARD OF ANY PURCHASE

membership 2

Membership Tiers

Membership statuses are kept the same within every half a year.(Statuses are recalculated the 1st of every March and September)

QUALIFICATIONS

MEMBERSHIP TIER SPEND
SILVER Free to join
RED $500 Spend
GOLD $1,500 Spend
BLACK $3,000 Spend
QUEEN $5,000 Spend

BENEFITS

BENEFIT TYPE SILVER RED GOLD BLACK QUEEN
REWARD 1% REWARD 2% REWARD 3% REWARD 5% REWARD 7% REWARD
EXTRA REWARD $1 REWARD

$5 DISCOUNT COUPON
$10 DISCOUNT COUPON $10 DISCOUNT COUPON X 2 $10 DISCOUNT COUPON X 5 $30 DISCOUNT COUPON X 2

$10 DISCOUNT COUPON X 2
BIRTHDAY GIFT - - 10% DISCOUNT COUPON 10% DISCOUNT COUPON X 2 10% DISCOUNT COUPON X 3

Membership 3

REWARD/COUPON

Use Reward Point and Coupon with purchase.

NOTIFICATION OF REWARD

Use Reward Point with any purchase.
Please check your MYPAGE
* Reward cannot refund of transfer to other account.
* Reward that have not been used within the validity date are due to expire.

NOTIFICATION OF COUPON

Please check your MYPAGE
* Coupon cannot refund of transfer to other account.
* Coupon is subject to terms and condition.

Shopping 1

RETICELLA LABEL

We update our own design product 11am every day. Except weekend and public holiday.
Receive more information through RETICELLA Inc. instagram.
Also download RETICELLA app in app store and turn on alarm.

Shopping 2

Order & Payment

Order

1. Click item
2. Select options ( Color and size etc ) and click BUY NOW ( if you want to buy more than 2 items, Click add to cart and move to cart icon)
3. Login your account or click buy as a non-member. ( Shipping address required.)
4. Choose payment method
5. Check your detail and click MAKE PAYMENT

Payment

For your convenience we accept credit card(Visa/Master/JCB), Paypal, ALIPAY, Union Pay,
Total payments including Product price, shipping fee and tax.

Shipping 1

Order status & Tracking

If you have a registered account with RETICELLA, it is easy to check the status of your orders.
Simply go to Order History under My Account. From there, click on any order number for its complete order details, including its tracking number.
Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).
If you do not have a RETICELLA account yet, set one up under My Account.
You also can track an order by entering your order number and billing ZIP code under Track Your Order.

Shipping 2

Shipping & Handling

We serve our products through DHL worldwide service. It would take 2-5 business days to arrive at your door.
Shipping fee will vary depending on the items. We charge based on EMS rate.

Return Policy 1

Making Return

We want you to be satisfied with your Reticella purchases.
If that’s not the case, we’ll gladly accept merchandise for return at no cost from you,
provided it:
Is in new condition
Hasn’t been washed, worn, or altered

Return Policy 2

Timing for Return

It could take up to one week for us to receive and process your return.
We will credit your original form of payment unless otherwise specified.